Privacy Policy

Privacy Policy Overview

Welcome to the online platform operated by Arvind Onesource , a division of Arvind Envisol Ltd. ("we," "us," or "our"). This Privacy Policy, together with our Terms of Use, outlines how we collect, use, store, and protect the personal information you provide when you visit our website, use our products, services, or engage with us in any other capacity (referred to as "you," "user," or "customer").

This Privacy Policy is an electronic agreement governed by India’s Information Technology Act, 2000, and related rules, especially those covering reasonable security practices and handling of sensitive personal data. It does not require any physical or digital signature and represents a binding contract between you and Arvind Onesource.

By accessing or using our services, you accept the terms of this Privacy Policy, which takes effect immediately upon your consent whether by clicking “I Accept,” using the website, or engaging with any of our offerings. If you disagree with any aspect of this policy, we kindly ask that you refrain from using our platform.

Types of Information We Collect

We collect various forms of personal data you provide directly or indirectly, including but not limited to:

• Your name, email address, phone number, postal address, and identification details such as PAN, GST.
• Demographic information such as gender, location, occupation and identity.
• Details about your interactions with our website, including reviews, feedback, transaction history, and communication records.

How We Collect Your Information

Website and Cookie

When you browse our site, we use cookies and similar tracking technologies to gather information about your preferences, device, and behaviour. Cookies enhance your experience by personalizing content and remembering your choices. You can adjust your browser settings to control cookie preferences, but this may affect the functionality of certain features.

Know Your Customer (KYC) Information

For certain transactions or relationships, we may require official documents like proof of address or identity, which you provide through secure channels. You are responsible for the accuracy of these documents.

Account and Interaction Data

Information you share by registering an account, placing orders, subscribing to newsletters, contacting customer service, or engaging in contests and events is collected to serve you better.

Purpose of Data Collection

Your personal information helps us to:
• Process your enquiry and orders.
• Manage your account and any request related to it.
• Prevent fraud and comply with legal obligations.
• Continuously improve our products, services, and customer engagement.

Use of Cookies and Advertising

Cookies play a key role in tracking how you use our website and enable us to tailor your experience. Some cookies are also used by our advertising partners (such as Google Display Network and Facebook) to deliver relevant ads and measure their effectiveness. You may opt out of targeted advertising through your browser settings.

We may allow other companies or entities to serve advertisements, research and news to Users and on the Platform. These companies or entities include third party advertisement servers, advertisement agencies, advertisement technology vendors and research and news firms. We may target some advertisements to Users that fit a certain general profile. We does not use personally identifiable information to target advertisements to specific Users. In the course of serving advertisements or optimising the Services to its Users, we may allow authorised third parties to place or recognise a unique cookie on the User’s browser.

We do not exercise control over the third-party websites displayed as links from within the Platform. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit Personal Information or Financial Information from the Users, for which we shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the websites’ provider, or the information on the website.

Sharing and Disclosure of Your Information

We treat your information with confidentiality and only share it under these circumstances:
• With affiliated companies, service providers, or partners who assist in delivering services, always under strict confidentiality agreements.
• When legally required by courts, law enforcement, or regulatory authorities.
• To protect against fraud or other illegal activities.
• In connection with business transactions such as mergers or asset sales, where necessary.

Your data will never be rented or sold to third parties without your explicit consent.

Data Security Measures

We employ industry-standard encryption technologies and strict security protocols to protect your data during transmission and storage. However, no system can guarantee absolute security. In case of data breaches stemming from hacking, malware, or denial-of-service attacks, Arvind Envisol Ltd. cannot be held liable for any resulting loss or damage.

Children’s Privacy

Our platform is not intended for users under 18 years of age. If you are under 18, please use the site only with parental or guardian consent. We reserve the right to suspend or deactivate accounts found to be operated without such consent.

International Data Transfers

Your personal information may be processed or stored outside your country of residence, in jurisdictions with different data protection laws. We ensure appropriate safeguards and legal agreements are in place to maintain your data privacy rights.

Your Rights Regarding Your Data

You have the right to:
• Access, update, or correct your personal information.
• Request the deletion or restriction of your data under applicable conditions.
• Withdraw consent to receive marketing communications.

Please note that if you choose not to provide certain information or revoke consent, some services may become inaccessible.

Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described or as required by law. Account details are retained while your account remains active; other information such as customer inquiries are kept for a reasonable time after resolution.

Policy Updates

We may revise this Privacy Policy periodically. Continued use of the platform following changes means you accept the updated terms. Please review this policy regularly to stay informed.

Opt-Out Policy

You agree and consent to receive all communications, including but not limited to text messaging services or over-the-top communication services (including inter alia WhatsApp, Facebook Messenger, Telegram, Google, Signal, JioChat), at the mobile number provided by You, or any such number which may be provided to us from time to time, even if such mobile number is registered under DND/NCPR list under the Telecom Regulatory Authority of India (TRAI) regulations.

Notwithstanding Your registration with the National Do Not Call Registry (in the fully or partly blocked category under National Customer Preference Register set up by TRAI), You hereby express Your interest and accord informed consent to receive communications (including commercial communications) in relation to Our services.

You further confirm that no communication to You from Us, or on Our behalf shall be construed as “unsolicited commercial communication” under Regulation 2(bw) of the Telecom Commercial Communications Customer Preference Regulations, 2018 and You have specifically opted to receive communications in this regard on the mobile number provided by You or any such number which may be provided to Us from time to time.

And for that purpose, You further authorise Us to share/disclose the information to any third party service provider or any affiliates, group companies, their authorised agents or third party service providers of Arvind Envisol Ltd.

All Users may opt-out of receiving non-essential, promotional, or marketing-related communication from Us. These settings can be found on the Website. You can alternately address the said opt-out requests through Your browser settings.

If a User wishes to remove his/her/its contact information from Arvind Envisol Ltd.’s call/email lists and newsletters, the User can contact the Grievance Officer in this regard. Arvind Envisol Ltd. however reserves the right to limit accessibility to the Platform and related services provided by it based on availability of information from the Users.

Contact Information

For questions, concerns, or complaints about this Privacy Policy, you may contact our designated Grievance Officer by mail or email at: support.onesource@arvind.in

Arvind Envisol Limited
(Division - Arvind Onesource)
Arvind Ltd premises, PO Khatraj, Taluka: Kalol,
Gandhinagar - 382721, Gujarat, India.

Contact us: +91 7624002382
Email: support.onesource@arvind.in
CIN: U29100GJ2008PLC053226
GST: 24AAGCA9687A1ZN