Buyer Guide
Introduction
Welcome to the Utility Billing Software User Manual for the City of Santa Fe Springs! This software is designed to provide you with a convenient, easy-to-use platform for managing your utility account and services.
You can view your bills, make payments, and manage your account from anywhere, at any time. This manual will guide you through the features and functionalities of the resident-facing web applications, ensuring that you can fully take advantage of the software’s capabilities to manage your utility services.
Purpose
The purpose of this Utility Billing Software is to enhance the experience for residents of Santa Fe Springs by providing a seamless and accessible way to manage utility billing and services. Key benefits of the system include:
Convenience: Access your utility account and make payments easily through this web application, saving you time and effort.
Transparency: View your current and past bills, track your usage, and understand your charges, helping you stay informed about your utility services.
Accessibility: The software allows you to manage your account from anywhere, at any time.
Secure Payments: Pay your bills online with confidence using a secure, user-friendly platform. The system also offers a variety of payment options to meet your needs.

Account Registration Process for New Users
Process for Login
Forgot Password

Steps to Link User Account with an Existing Account
Linking Your Account to an Existing Profile
Unable to link Your Account How to view linked Account

How to Request a New or Temporary Connection Steps to Apply for a New Connection
Steps to Apply for a Temporary Connection

How to Request a Senior Discount and Paramedic subscription
Steps for applying a senior Discount
Steps for applying a Paramedic Subscription

How to Request a Senior Discount and Paramedic subscription
Steps for applying a senior Discount
Steps for applying a Paramedic Subscription

How to Request a Senior Discount and Paramedic subscription
Steps for applying a senior Discount
Steps for applying a Paramedic Subscription

How to Request a Senior Discount and Paramedic subscription
Steps for applying a senior Discount
Steps for applying a Paramedic Subscription

How to Request a Senior Discount and Paramedic subscription
Steps for applying a senior Discount
Steps for applying a Paramedic Subscription

How to Request a Senior Discount and Paramedic subscription
Steps for applying a senior Discount
Steps for applying a Paramedic Subscription



